Contact
Contact Gelagen: Order Desk, Refunds and Website Email
For tracking, changes and refunds on placed orders, call the order desk at +1 (302) 200-3480 or email [email protected]. For questions about these pages, typos, privacy and press, email [email protected], Monday to Friday, 9:00am to 5:00pm ET; that inbox cannot see orders. Returns are mailed to the New York returns address with your name, email and order ID.
Written by the Gelagen label deskUpdated
Two desks01
Who do you contact about Gelagen?
Contact the order desk about an order and the website team about these pages, because the two cannot see each other's work.
Help with placed orders
Order desk (the checkout's default desk). Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
70 Park Avenue, Floor 4
New York, NY 10016
Mail only. No walk-in sales.
Returns (New York)
345 Seventh Avenue, Floor 16
New York, NY 10001
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
The phone number is the default order desk of the checkout, which handles payment and fulfilment. The checkout's payment processor is not named in the material we have, so the person who answers works for a service desk, not for a laboratory or a clinic. Have your order ID ready before you call.
Which one02
Which contact should you use for which problem?
Use the phone for anything that touches an order or money, and the website email for anything about what the pages say.
| Your problem | Use |
|---|---|
| Where is my order? A tracking number? | Order desk, +1 (302) 200-3480 |
| I want to change or cancel an order | Order desk, +1 (302) 200-3480 |
| I want a refund under the guarantee | Order desk, then mail the jars |
| A page has a typo or an error | Website email, [email protected] |
| A privacy question about this site | Website email, [email protected] |
| A press or media question | Website email, [email protected] |
| I had a health reaction | A clinician first, then FDA MedWatch (FDA, MedWatch) |
The website inbox answers within the hours shown, which are Mon-Fri 9:00am-5:00pm ET. It cannot reach the order desk's records, and it cannot issue a refund, so a refund request sent there will only be redirected.
Addresses03
Where are the office and the returns address?
The office is 70 Park Avenue, Floor 4, New York, NY 10016, USA, and returns go to 345 Seventh Avenue, Floor 16, New York, NY 10001, USA.
These two addresses are where the seller works from and where returned jars are received. They are not a manufacturing site, and we do not claim they are. Do not mail anything to the office address. Use the returns address only after you have called the order desk and been given the steps, since mail without an order ID is likely to be delayed.
When you mail a return, include your full name, email and order ID, use a tracked service and keep the receipt, because the buyer pays return shipping. The refund policy page gives the full sequence.
If you cannot get through04
What if nobody answers the phone or email?
Write down the date and time you tried, try again at a different hour, send an email with your order ID, and keep copies of everything you send.
Phone desks are busy at some hours, and an email leaves a record. If you are inside the guarantee window and you cannot reach anyone, a written message with your order ID, your request and the date is your proof that you tried within the window. Do not send payment or card numbers by email. The desk never needs a full card number to find an order.
If you paid by card and the order is not delivered or a refund is not honored, your card issuer has a dispute process. Ask them about it, and keep your confirmation email, your photos and your notes of every call.
Gelagen Gummies: from $49 a jar60 gummies a jar · 2, 3 or 6 jars · 60-day guarantee as listed
See packsYour details05
What happens to the details you send us?
We use the email you send us only to answer you and to correct a page, and we do not receive your payment details at all.
Orders are placed on the brand's sales page, which handles payment. The website inbox sees only what you choose to write. If you send an order ID or a photo, delete anything private first, such as a full card number or a medical record. Our privacy policy explains what this site collects and how long we keep a message.
Before you call06
What should you have ready before you call?
Have the order ID, the email you ordered with, the pack you bought and, if there is a problem with a jar, its lot code.
- The order confirmation email and the order ID in it.
- The name and shipping address on the order.
- A photo of the jar's base showing the lot and best-before date.
- The date you received the order, for the guarantee window.
- A pen, to write down any reference number the desk gives you.
Write down the date, the time and the name of the person you spoke to. If the matter is not settled on the call, that note is what you quote next time.
The order desk is not a medical service. For swelling of the face or throat, trouble breathing or chest pain, call 911. Tell the team if you take high-dose biotin.
FAQ07
Gelagen questions people ask
What is the Gelagen customer service phone number?
The order desk is +1 (302) 200-3480, the default desk of the checkout. It handles tracking, changes and refunds on placed orders. Have your order ID ready, and use the website email only for questions about these pages.
Is there a Gelagen phone number for refunds?
Yes, the same order desk number handles refunds. The brand lists a call with your order ID first, then returning the jars by tracked mail to the returns address at your own cost. See the refund policy page.
What is the Gelagen email address?
The order desk email is [email protected], for tracking, changes and refunds on placed orders. The website email, [email protected], is for these pages. It is open Monday to Friday, 9:00am to 5:00pm ET.
Where is Gelagen located?
The seller's office is at 70 Park Avenue, Floor 4, New York, NY 10016. A street address does not show where the gummies are made, which the product sheet does not state. The returns address is separate.
Can I visit the Gelagen office?
We do not list public visiting hours, and mail or visitors without an order ID are likely to be turned away. Call the order desk first. The office address is where the seller works, not a shop.
Can I text the Gelagen order desk?
We list a phone and an email for the order desk and no text number, so use those. If you call, have your order ID ready, write down the date and the name of the person, and follow up by email if the matter is not settled.
How do I contact Gelagen about a side effect?
See a clinician for the symptom, then report it to FDA through MedWatch. You can also tell the order desk so the seller knows. Keep the jar and the lot code.
Who wrote this08
Written and reviewed by
Pages built from the brand's product sheet, the jar renders and linked NIH, FDA, CDC, FTC and dermatology-society sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a USA Authorized Gelagen Retailer. It is not the manufacturer or the distributor. We earn money when you buy through our order links.
Sources and links (1)
- MedWatch: The FDA Safety Information and Adverse Event Reporting Program U.S. Food and Drug Administration, 2026
Keep reading
More about Gelagen
USA Authorized Gelagen Retailer
Ready to try Gelagen?
Check your medicines first, especially blood thinners and thyroid medicine, and tell the lab about the biotin before any blood test. Then pick a pack. Six jars cost the least per jar; every pack carries the 60-day guarantee as listed (confirm at checkout).
- Checkout on the sales site
- 60-day guarantee as listed
- Shipping shown at checkout
