Refund policy
Gelagen Refund Policy: Returns, Cancelling an Order and Refund Timing
To get a Gelagen refund, call the order desk at +1 (302) 200-3480 with your order ID. As listed in the brand's product sheet, you then mail the jars to the New York returns address by a tracked service at your own cost, with your full name, email and order ID. The refund follows 3 to 5 business days after the jars are credited, then 5 to 10 days on the card.
Written by the Gelagen label deskUpdated
The steps01
How do you get a refund for Gelagen?
Call the order desk first, mail the jars back second, and wait for the refund third, in that order.
| Step | What to do | Detail |
|---|---|---|
| 1 | Call the order desk | +1 (302) 200-3480, with your order ID |
| 2 | Pack and send the jars | Include full name, email and order ID |
| 3 | Use a tracked service | The buyer pays return shipping. Use a tracked service. |
| 4 | Address | 345 Seventh Avenue, Floor 16, New York, NY 10001, USA |
| 5 | Wait for credit and refund | 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it |
This is the policy as the product sheet describes it. We could not read the sales page, so confirm it at checkout. The guarantee page covers the 60-day window.
Before it ships02
How do you cancel a Gelagen order?
Call the order desk as soon as you decide, because an order that has not shipped is easier to stop than one that has.
Searchers ask how to cancel a Gelagen order. The product sheet states no self-service cancel button and no cancellation window, so the phone is the route. Have the order ID ready and ask for a written confirmation by email. If the order has already shipped, the refund route above applies. If the checkout set up a recurring order, ask the desk to stop it, and ask for the confirmation in writing.
Note the date and time you called and the name of the person. If a charge appears after a cancellation, your notes are the record to show the desk or your card issuer.
Timing03
How long does a Gelagen refund take?
The refund is issued 3 to 5 business days after the returned jars are credited, and the card issuer then takes 5 to 10 days to post it.
That is two stages and one wait in the middle. The first stage is the jars traveling and being credited at the returns address, which depends on your carrier and on the seller, and for which no time is stated. The second is the refund being issued. The third is your bank. If a month has passed since delivery and nothing has posted, call the desk with the tracking proof of delivery, and ask your card issuer whether a refund is pending.
- Keep the tracking receipt and the delivery confirmation.
- Keep the reference number the desk gave you.
- Check your card statement, not only the app, for the credit.
Where to send04
Where do you send returned jars?
Send them to 345 Seventh Avenue, Floor 16, New York, NY 10001, USA, by a tracked service, and only after you have called the order desk.
Include your full name, email and order ID inside the parcel, and write the order ID on the outside if the desk says so. Do not send the jars to the website's office address, and do not send them without calling first, because an unmatched parcel can sit for weeks. The buyer pays the shipping, which is a real cost, so compare it with the refund amount before deciding. See the shipping page for what is known about parcels.
Gelagen Gummies: from $49 a jar60 gummies a jar · 2, 3 or 6 jars · 60-day guarantee as listed
See packsDamaged or wrong05
What if the jar arrives damaged or is not what you ordered?
Photograph the box and the jars the same day, do not use any jar with a broken seal, and call the order desk at once.
A damaged or wrong delivery is a different problem from a change of mind. The product sheet states no separate policy for it, so treat the desk's answer as the policy, and get it in writing. Keep the box, the packing slip and the jar until the desk has told you what to do. Do not throw anything away, and do not return anything until you have a reference number.
If a jar has a broken seal, a strange smell, a different label from the renders on this site, or gummies that are melted into a block, stop. That is a quality question and not a refund question, and the batch verify page shows how to record it.
Paper trail06
What should you keep until the refund arrives?
Keep the order email, a screenshot of the order summary, the tracking receipts for the return, the reference number from the desk and your card statement.
- The order email and order ID, plus the screenshot of the price you paid.
- The return receipt, tracking number and proof of delivery.
- The date, time and name of each call, and the reference number given.
- Photos of the jars and packing before you shipped them.
- The card statement showing the original charge and, later, the refund.
With those five things, a card dispute or a second call takes minutes instead of days.
If it goes wrong07
What if the refund does not arrive?
Call the order desk with your tracking and reference number, then ask your card issuer about a dispute, which is the usual last step.
Card networks have dispute processes for goods returned and not refunded. They usually ask for the order ID, the date of the return, the tracking proof and a record of your contact with the seller. That is why the notes matter. Keep the sales page's claims in mind as well: the FTC expects endorsements and claims to be honest and not misleading (FTC, Endorsement Guides Q&A).
Never stop a prescribed medicine because of a refund or a supplement. Call 911 for swelling of the face or throat or trouble breathing after a gummy.
FAQ08
Gelagen questions people ask
What is the Gelagen refund policy?
As listed: a 60-day money-back guarantee, a call to the order desk with your order ID, jars mailed by tracked service to the returns address at your cost, and a refund 3 to 5 business days after credit. Confirm the live terms at checkout.
Can I get a Gelagen refund after 60 days?
The listed guarantee is 60 days, so a later claim may not qualify. Ask the desk anyway, in writing, and note the answer. If your order was damaged or wrong, say so, since a different rule may apply.
How do I cancel my Gelagen order?
Call the order desk with your order ID as soon as you can, and ask for written confirmation. If it has shipped, use the refund route. The product sheet gives no cancellation window.
Can I return an opened Gelagen jar?
The product sheet does not say. Ask the desk before you ship and get the answer in writing. Do not return a jar with a broken seal or an odd smell without photos first.
Where is the Gelagen returns address?
345 Seventh Avenue, Floor 16, New York, NY 10001. Use it only after calling the order desk and being given the steps. Mail without an order ID can be delayed.
Will I get shipping back in a Gelagen refund?
Not stated. Ask the desk whether the shipping you paid on the way in is refunded, and ask for the answer in writing before you ship the jars back.
Who wrote this09
Written and reviewed by
Pages built from the brand's product sheet, the jar renders and linked NIH, FDA, CDC, FTC and dermatology-society sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a USA Authorized Gelagen Retailer. It is not the manufacturer or the distributor. We earn money when you buy through our order links.
Sources and links (1)
- The FTC's Endorsement Guides: What People Are Asking Federal Trade Commission, 2025
Keep reading
More about Gelagen
USA Authorized Gelagen Retailer
Ready to try Gelagen?
Check your medicines first, especially blood thinners and thyroid medicine, and tell the lab about the biotin before any blood test. Then pick a pack. Six jars cost the least per jar; every pack carries the 60-day guarantee as listed (confirm at checkout).
- Checkout on the sales site
- 60-day guarantee as listed
- Shipping shown at checkout
